Associate Customer Support - SHL

Company Description:

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Managers in this role get to:

**Impact the Bottom Line:** Lead your team of Consultants to crush KPI targets and celebrate those wins together!

**Strengthen Relationships:** Keep your team engaged and thriving by managing attrition and shrinkage metrics—basically, making sure everyone wants to stick around.

**Influence the Lives of Others:** Coach and mentor your Consultants with genuine feedback and performance management that actually helps them grow.

**Keep Leadership in the Loop:** Share the latest intel on end-user customer trends and keep Ops Managers clued in on what's happening on the ground.

**Define Sutherland's Reputation:** Champion organizational initiatives within your team and help shape the culture we're building together!

Qualifications:

**Our most successful candidates will have:**

• **MS Office skills** that let you navigate spreadsheets and documents like a pro
• **Thriving in fast-paced environments** – you actually get energized by the hustle and bustle
• **A team-player mentality** – you're genuinely invested in building trust and professional rapport with your colleagues and team members
• **Sharp analytical chops** – you can dig into data, spot trends, and come up with smart suggestions for improvement
• **Communication superpowers** – both written and verbal – you can articulate ideas clearly, constructively, and professionally, even when things get tricky

Additional Information:

All your information will be kept confidential according to EEO guidelines.