Job Template: Associate - Retention Consultant
Sutherland
Description
Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Retention Consultant We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by providing a personalized solution to their identified needs. Resolve customer's issues and promote self-service options to avoid unnecessary repeat calls. Problem Solving: Discover and provide a personalized solution that includes home services such as DIRECTV Goal Oriented: Achieve Client's and internal KPIs
Qualifications:
Our most successful candidates will have: - Bachelor's degree is a plus - Experience of working in a customer-centric environment is a plus. - Intermediate reading English language skills - Retention skills are a must - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Sees through the eyes of the customer. - Articulate, bright and curious. - Passionate about service
Additional Information:
All your information will be kept confidential according to EEO guidelines.
About Sutherland
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they’re our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering – the foundation that powers rapid innovation and scalable business transformation. We’ve created over 200 unique inventions under several patents across AI and other emerging technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as-a-service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change – we engineer digital outcomes.