Sales and Support Customer Care
Sutherland
Description
Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Consultants in this role get to: Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required. Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products. Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management. Strengthen Relationships: Work and partner with others: Within a team-based environment. Consistently Deliver: Achieve and maintain required metrics and goals.
Qualifications:
Our most successful candidates will have: - Excellent knowledge of Portuguese (B2 spoken – B1 English spoken) - Spanish consultants: English B1 spoken - Some experience in a service or support center and related understanding of technical troubleshooting - Strong communication skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. - Willingness or skills for a customer-oriented job - Ability to work on flexible shifts, agreed in advance with the team - Precision, loyalty, organization - Articulate, bright and curious - Passionate about service - Sales experience preferred - High school diploma
Additional Information:
All your information will be kept confidential according to EEO guidelines.
About Sutherland
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they’re our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering – the foundation that powers rapid innovation and scalable business transformation. We’ve created over 200 unique inventions under several patents across AI and other emerging technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as-a-service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change – we engineer digital outcomes.