Project Coordinator

Role Snapshot

Company

Swaran Soft Support Solutions Pvt. Ltd.

Role

Project Coordinator

Function

Technology Operations, Platform Management & Business Development

Experience

2–4 years in tech coordination, BA, or project operations

Employment Type

Full-Time

Location

Gurugram HQ | Travel across India as required

Reports To

Project Manager / Head of Operations / CEO

Industry Fit

SaaS / AI / EdTech / Digital Platforms preferred

Apply To

Know More

Tools & Platforms You Will Work With

Jira / Linear

Confluence / Notion

Trello / Asana

GitHub (basic)

Slack / Teams

Google Workspace

Postman / APIs

Zoho CRM

Figma (review)

Excel / Sheets

Loom / Zoom

Agentic AI Tools

About Swaran Soft & Its Platform Ecosystem

Swaran Soft Support Solutions Pvt. Ltd. is an enterprise AI and digital transformation company headquartered in Gurugram, India, with offices in the UAE, Estonia, and the USA. We build Agentic AI platforms, custom enterprise applications, managed AI services, and digital solutions for large Indian and Middle Eastern enterprises.

Our associated platform ecosystem includes Gignaati — a gig economy and freelance marketplace platform — and several partner-facing digital products that connect colleges, corporate partners, and service providers across India. The Project Coordinator will operate across this ecosystem, bridging technology, operations, and stakeholder management in a single high-ownership role.

This is a role for someone who thrives in a fast-moving, multi-workstream environment — equally comfortable reviewing a sprint board in the morning, coordinating a college partner event in the afternoon, and following up on a vendor payment by evening.

The Role

As Project Coordinator, you will be the operational connective tissue across our technology, partnership, and business development functions. You will work with developers, QA engineers, UI/UX designers, vendors, college partners, and senior leadership — making sure that deliverables move forward, blockers are escalated early, and nothing important gets dropped.

This role requires someone who can context-switch rapidly, communicate with both technical and non-technical stakeholders with equal confidence, and take full ownership of follow-ups without needing to be reminded. You will not be handed a tightly defined process — you will often be the person who creates the process.

This is a high-ownership, full-spectrum coordination role.

It spans platform delivery, partner operations, event logistics, and BA-level product support. If you prefer a narrowly scoped role with minimal ambiguity, this position is not the right fit. If you thrive on variety, ownership, and being the person who makes things happen — read on.

Key Responsibilities

Platform & Technology Coordination

Coordinate day-to-day delivery across the development, QA, and UI/UX teams — tracking sprint progress, flagging blockers, and ensuring platform updates ship on schedule

Manage sprint boards (Jira, Linear, or equivalent) — creating tasks, updating statuses, logging bugs, and generating weekly progress reports for stakeholders

Liaise between business stakeholders and the engineering team to translate requirements into clear task briefs — ensuring developers receive unambiguous specifications

Track open issues, feature requests, and defects through their full lifecycle from identification to verified closure

Perform basic UAT and functional testing on new releases — validating workflows, form behaviour, API responses, and UI against requirements before sign-off

Support BA activities including requirement documentation, user story writing, process flow mapping, and acceptance criteria definition

Monitor platform performance and coordinate with the tech team on incident response — logging, triaging, and tracking resolution of production issues

Partner, Vendor & Portal Management

Manage relationships with external partners, vendors, and service providers — tracking deliverables, resolving disputes, and ensuring SLA adherence

Coordinate portal workflows for partner onboarding, profile management, content updates, and account-level operational tasks

Own vendor communication for operational requirements — briefs, timelines, approvals, invoices, and delivery confirmation

Manage social and media task coordination — briefing content teams, tracking post schedules, and following up on approvals for platform-related announcements

Maintain a master partner and vendor tracker with current status, pending actions, and escalation flags — reviewed weekly with the operations lead

Events, College Programs & Field Operations

Support the planning and execution of college partner events, campus engagement programmes, and partner meet-ups across India

Coordinate event logistics end-to-end — venue, travel, materials, agenda, attendee communication, and post-event follow-up documentation

Travel to colleges, partner locations, and events across India as required — representing the company on the ground and managing field-level coordination

Build and maintain relationships with college POCs, placement officers, and student community leads for ongoing programme delivery

Coordinate with internal teams to prepare event collateral, presentations, demo environments, and registration workflows

Daily Operations & Follow-Up Management

Own the daily operational follow-up rhythm — ensuring that every open action item across platform, partnerships, and events has a named owner, a deadline, and a current status

Maintain a shared operational dashboard or tracker that gives leadership real-time visibility into what is open, at risk, or overdue

Send structured daily or weekly status updates to relevant stakeholders — concise, accurate, and action-oriented

Identify process gaps and propose improvements — you are expected to flag inefficiency and suggest fixes, not just execute what you are told

Support leadership in preparation of decks, meeting notes, MoMs, and operational reports as needed

Skills & Experience Required

Must-Have

2–4 years of experience in tech project coordination, business analysis, or product operations in a technology company

Strong verbal and written communication skills in English and Hindi — you can write a crisp MoM, brief a developer, and brief a college principal in the same day

Demonstrated follow-up discipline — you close loops, you do not leave threads hanging, and stakeholders trust that you will get back to them

Comfortable working with technical teams and technical tools — you do not need to write code, but you understand sprint workflows, bug tracking, API basics, and product releases

Hands-on experience with at least one project management tool — Jira, Asana, Trello, Linear, or equivalent

Proficiency in Google Workspace and MS Office — especially Sheets/Excel for tracking and Docs/Word for documentation

Willingness to travel across India for events, partner visits, and college programmes — this is a genuine requirement, not aspirational

High ownership mindset — you treat your assigned workstreams as your business, not your task list

Strong Advantage

Prior experience in a SaaS, AI, EdTech, or digital platform company — familiarity with the pace and vocabulary of these environments

Experience performing UAT or basic functional testing — understanding what to look for when validating a build

Exposure to BA activities — requirement documentation, user stories, process mapping, or stakeholder interview notes

Experience coordinating with college or educational institutions — campus events, placement-related programmes, or student community engagement

Comfort with API tools like Postman for basic testing and verification of integrations

Familiarity with CRM tools (Zoho CRM, HubSpot, or Salesforce) for partner and vendor pipeline tracking

Experience using AI productivity tools for documentation, meeting summaries, and operational reporting

What We Offer

A genuinely varied role — no two weeks are identical across platform, partnerships, and field operations

Direct visibility with the leadership team and CEO — your work feeds into strategic decisions

Competitive salary benchmarked to tech operations roles in Gurugram for 2–4 years experience

Travel budget and logistics support for pan-India field activities

Rapid growth path — high performers move into Senior Project Manager, Product Manager, or Operations Lead roles within 18–24 months

Exposure to Agentic AI, SaaS platform operations, and EdTech at a company scaling aggressively toward ₹20 crore revenue

A flat team culture where coordination is respected as a core competency, not a support function

Learning budget for BA certifications, project management tools, and productivity workshops

The Profile We Are Looking For

You are someone who has sat in the gap between business and technology before — and found it exciting rather than frustrating. You like knowing the status of everything, you like closing things out, and you find satisfaction in a clean tracker with no red items.

You are comfortable sending a blunt follow-up email to a vendor at 9am, sitting in a sprint review with developers at 11am, and representing the company at a college campus event in another city on Friday. None of those things feel like they belong in different jobs to you — they all feel like the same job done well.

You do not need a manager to remind you what is open. You remind your manager.

How to Apply:-

Send you CV at

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English, Hindi