The Business Analyst Consultant will be responsible for assisting with system configurations, updating documentation, and performing testing. This role is not client-facing and focuses on supporting internal teams with process enhancements, issue resolution, and validation tasks. The Business Analyst Consultant will leverage existing resources to streamline operations and support project delivery.

• Align the configuration of symplr products to meet the customer's stated business requirements

• Schedule and facilitate online and onsite training courses on symplr products

• Provide customer deliverables which may include documenting and diagraming business processes, creating end-user training materials, data mapping documents, and providing consultative recommendation

• Assist customers with the establishment of change management plans to include best practice consultation

• Work across the symplr implementation team to ensure customer deliverables align with desired outcomes

• Apply analytical and problem-solving skills; troubleshoot and resolve challenges as they arise.

• Take initiative to quickly learn evolving aspects of the role and products

• Evaluate implementation methodology and best practices regularly; provide recommendations for improvement

• Drive advancement across the organization (sales support, internal enablement, influence on product feature/capabilities, marketing, etc.)

• Collaborate with Product, Engineering, and Support teams for successful implementations

• Troubleshoot and resolve functional and configuration issues

• Support continuous improvement and product adoption initiatives

• • Bachelor's degree or equivalent combination of education and experience

  • 3 years of experience consulting in the healthcare industry or experience with symplr products

  • Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced environment

  • Ability to work with an optimistic attitude both independently and as part of a team

  • Excellent communication skills, including writing, articulating, listening and questioning

  • Ability to facilitate a diverse audience to obtain defined objectives and outcomes

  • Ability to present symplr products and diverse concepts to an audience

  • Ability to evaluate customer's current state and map to future state best practices

  • Excellent interpersonal and collaboration skills to work with both technical and non- technical individuals

  • Ability to effectively influence and guide customers

  • Ability to effectively interface with all levels inside and outside the company, including senior management

  • Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed

  • Excellent critical thinking and problem-solving skills

    Client Engagement

     

    • Work directly with US healthcare clients during night shifts
    • Engage with stakeholders including clinical, IT, and operations teams
    • Act as a trusted advisor to drive best practices and solution adoption

    Skills & Competencies

     

    • Strong understanding of healthcare workflows and compliance (preferred)
    • Excellent communication and presentation skills for global clients
    • Ability to translate business needs into system configurations
    • Strong analytical and problem-solving skills
    • Proficiency in MS Office (Excel, PowerPoint, Visio)
    • Exposure to SQL or reporting tools (preferred)

    Eligibility Criteria

     

    • Bachelor's degree or equivalent experience
    • 3-5 years of experience in consulting, implementation, or business analysis
    • Experience in healthcare IT / SaaS / enterprise applications preferred
    • Willingness to work in night shifts supporting US clients