Strategic Operations Partner – Founder's Office

This role is not 'support.' It is one of the most critical, high-ownership seats in the company. As part of the Founder's Office, you'll act as an extension of the founder, solving problems that don't yet have playbooks and creating frameworks that set the foundation for scale. You'll bring clarity where there's noise, process where there's chaos, and momentum where things stall. If you thrive in ambiguity, love solving high-impact problems, and want to build something like it's your own company, this is your calling.

Strategic Frameworks & Policies Create the 'ways of working' that don't yet exist — SOPs, playbooks, policies, and dashboards. Design frameworks for core functions (e.g. CX: capturing insights post-client visits, Ops: execution playbooks, HR: goal alignment). Build systems that align teams with the founder's vision and make decision-making scalable. High-Impact Projects Take ambiguous, founder-level projects (e.g. 'how do we measure ROI of client trips' or 'how do we align CX metrics with company goals') and deliver structured, adopted solutions. Lead projects end-to-end, ensuring they're not just executed but embedded into everyday workflows. Data & Decision Making Define KPIs, build dashboards, track outcomes. Use insights to surface bottlenecks, identify gaps, and propose scalable fixes. Measure ROI of teams and initiatives to guide leadership priorities. Operational Excellence Streamline messy workflows and reduce inefficiencies. Improve documentation, knowledge-sharing, and process transparency. Ensure execution is sharp, predictable, and repeatable. Change Management & Influence Drive adoption of new frameworks and processes. Balance emotional + operational impact of change on teams. Work cross-functionally to win buy-in, align stakeholders, and champion cultural shifts. Crisis Handling Jump into situations where things break — people issues, vendor chaos, client escalations, or process breakdowns — and bring stability quickly. Capture lessons to prevent repeat failures.

3–5 years in a high-growth startup/scale-up, with exposure to strategy, operations, or program management. Proven ability to create frameworks, dashboards, or policies from scratch. Strong problem-solving mindset: diagnose bottlenecks, propose fixes, and see them through. Hands-on program/project management experience across multiple stakeholders. Comfort with data: KPIs, dashboards, ROI. Excellent communication and influencing skills: able to resonate the founder's message across teams.