Client Onboarding Manager

We are looking for an exceptional communicator and highly organized leader to join Loop as a Client Onboarding Manager within the Customer Success team. In this role, you will own the end-to-end onboarding experience for our clients and their employees, ensuring seamless implementation, high engagement, and strong activation of Loop's offerings.You will manage onboarding strategy, lead a team of onboarding specialists, collaborate closely with cross-functional stakeholders, and serve as a key escalation point to deliver a world-class onboarding journey.Key ResponsibilitiesClient Onboarding Strategy & ExecutionOwn and drive the overall onboarding experience for new and existing clients across virtual and in-person formatsDevelop scalable onboarding frameworks, playbooks, and calendars aligned with business and customer success goalsDeliver high-impact onboarding presentations that educate employees on insurance benefits, product offerings, and app usageEnsure strong client engagement and activation through structured onboarding programs and follow-upsRepresent Loop on-ground and virtually as the face of onboarding, driving trust and brand credibilityTeam Leadership & People ManagementManage, mentor, and support a team of onboarding specialists to deliver consistent, high-quality sessionsSet clear performance expectations and enable team growth through coaching and best practicesFoster a collaborative and high-performing culture within the onboarding functionCross-functional Collaboration & Stakeholder ManagementPartner closely with Product, Marketing, Operations, and Customer Success Managers to ensure smooth onboarding deliveryProvide feedback loops to internal teams based on client insights and onboarding trendsCoordinate with external vendors, partners, and client stakeholders for successful executionClient Escalations & Experience OwnershipAct as the primary escalation point for onboarding-related client concerns and ensure timely resolutionManage complex client-facing situations with professionalism, empathy, and clarityContinuously improve onboarding experience based on feedback, outcomes, and operational learningsReporting & Process ImprovementTrack onboarding performance metrics, adoption trends, and engagement outcomes through CRM and reporting toolsDevelop post-onboarding reports highlighting impact, learnings, and improvement opportunitiesIdentify operational gaps and implement process improvements to scale onboarding efficientlyWhat We're Looking For

Bachelor's degree in Marketing, Communications, Business, Hospitality or a related field. 3+ years of experience in client onboarding, customer success, field marketing, or client-facing program management.