Client Onboarding Specialist

We are looking for great communicators and detail-oriented candidates to join as an Employee Onboarding Specialist as a part of the customer success team at Loop. You will be responsible for planning, executing, and promoting engaging virtual/in-person events that update our clients and their employees about our offerings (insurance policy details, health benefits, etc.), drive brand awareness on-ground, and improve app installation.Key responsibilitiesPlanning & ExecutionDevelop and manage a comprehensive onboarding calendar that aligns with marketing and business objectivesConduct engaging onboarding sessions both in person and online, that create awareness about company servicesTake ownership in these events and leverage great communication skills to inject enthusiasm and drive activation towards Loop's products and servicesWork closely with internal teams, vendors, and external partners to ensure smooth and successful onboarding event production, logistics, and executionData Infrastructure & ReportingMaintain and update event data in the CRM system, ensuring accurate tracking and reporting of event-related leads and customer interactionsDevelop and deliver post-event reports, analyzing event performance and ROI, and providing insights to inform future event planning and marketing initiativesIdentify trends and opportunities for improvement in event strategy, content, and execution based on data analysis and feedbackPeople SuccessFoster strong relationships with internal and external stakeholders, including vendors, partners, and event attendeesSupport the growth and development of team members by sharing knowledge, expertise, and best practicesPromote a collaborative, inclusive, and high-performing team cultureWhat we are looking for

Bachelor's degree in Marketing, Communications, Business, Hospitality or a related field. 2+ years of experience in client onboarding, customer success, field marketing, or client-facing program management. Fluency in English is mandatory (Hindi/local language is a plus).