Customer Support Associate

What you will be doing:

Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email

Identify and assess customers' needs to achieve high levels of satisfaction

Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution

Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers

Guide customers on claim submission requirements, approvals, and timelines

Follow communication procedures, guidelines, and policies

Take the extra mile to engage and support customers

Provide accurate product and service information while resolving customer concerns

Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What we are looking for:

Prior experience in a call center (BPO environment) is mandatory

Proven customer support experience, preferably in healthcare, insurance, or hospital claim services

Strong phone handling skills with active listening (voice process role)

Fluency in

English and Hindi (mandatory)

Customer-first mindset with the ability to adapt/respond to different customer personalities

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Willingness to work in

rotational shifts with rotational week offs (6 days working)

• Experience: 0+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English, Hindi