Customer Support Executive

Handle member queries via calls, emails, tickets and WhatsApp. Ensure timely, empathetic, and accurate resolution of issues within defined SLAs. Proactively follow up on open cases to drive closure and customer satisfaction.

Coordinate with lab partners for booking confirmations and issue resolution. Track booking failures, delays, and recurring issues. Support process documentation, reporting, and operational improvements. Work closely with internal & external stakeholders to resolve gaps and improve member experience.

We're looking for an experienced Diagnostics Customer Support Executive who enjoys solving customer problems and is keen to grow into an operations-focused role over time. If you're customer-obsessed, detail-oriented, and curious about how healthcare operations work behind the scenes, this role is for you.