Collections Customer Service

Role Name Collections - Business to Business Agents

Preferred

Experience Range

 1 to 3 years of experience with Minimum 1 year in B2B Collections

Location Vatika Business Park - GGN

Shift Timings Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts

(Night Shifts) as per business and client requirements. Work as per TCS working policy.

Grades BPO 1 & 2

Domain and

Primary

Requirement

 Excellent Verbal and Written Communications skills to handle NA region customers.

 Accounts Receivables Management

 Required to take complete ownership of assigned accounts and manage complete relationships as well for

collections and customer invoices issues.

 Calling for payment on overdue invoices for buckets in scope

 Doing maintenance on the account

 Handling accounts / payment queries from accounts payable team

 Interaction with other teams - billing, originations etc.

 Payment application

 Handling disputes and resolution

 Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.

 Basic Excel based reporting and analysis on assigned inventory.

 Daily task list wrt regular TCS activities

 Good negotiation skills

 Orientation and ability to handle customer's questions with regards to accounts

 Good domain or product knowledge

 Graduate with an exposure to B-2-B Collections environment

Special  Good Follow up skills with customer for all collections activities

 Handle customer questions & / or objections

 Language skill English NA Region.

 Strong analytical and Excel skills, including v-lookups and pivot tables

 Good Email writing Skills