Customer service collections

Role Name Collections - Business to Business Agents

Preferred

Experience Range

• 1 to 3 years of experience with Minimum 1 year in B2B Collections

Location Vatika Business Park - GGN

Shift Timings Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts

(Night Shifts) as per business and client requirements. Work as per TCS working policy.

Grades BPO 1 & 2

Domain and

Primary

Requirement

• Excellent Verbal and Written Communications skills to handle NA region customers.

• Accounts Receivables Management

• Required to take complete ownership of assigned accounts and manage complete relationships as well for

collections and customer invoices issues.

• Calling for payment on overdue invoices for buckets in scope

• Doing maintenance on the account

• Handling accounts / payment queries from accounts payable team

• Interaction with other teams - billing, originations etc.

• Payment application

• Handling disputes and resolution

• Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.

• Basic Excel based reporting and analysis on assigned inventory.

• Daily task list wrt regular TCS activities

• Good negotiation skills

• Orientation and ability to handle customer's questions with regards to accounts

• Good domain or product knowledge

• Graduate with an exposure to B-2-B Collections environment

Special • Good Follow up skills with customer for all collections activities

• Handle customer questions & / or objections

• Language skill English NA Region.

• Strong analytical and Excel skills, including v-lookups and pivot tables

• Good Email writing Skills