French Customer service Collections

Role Name

Collections - Business to Business Agents

Preferred Experience Range

1 to 3 years of experience with Minimum 1 year in B2B Collections

Location

Vatika Business Park - GGN

Shift Timings

Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements. Work as per TCS working policy.

Grades

BPO 1 & 2

Domain and Primary Requirement

Excellent Verbal and Written Communications skills in French. Should be C1/ C2 certification holder

Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.

Calling for payment on overdue invoices for buckets in scope

Doing maintenance on the account

Handling accounts / payment queries from accounts payable team

Interaction with other teams - billing, originations etc.

Payment application

Handling disputes and resolution

Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.

Basic Excel based reporting and analysis on assigned inventory.

Daily task list wrt regular TCS activities

Good negotiation skills

Orientation and ability to handle customer's questions with regards to accounts

Good domain or product knowledge

Graduate with an exposure to B-2-B Collections environment

Special

Good Follow up skills with customer for all collections activities

Handle customer questions & / or objections

Language skill French

Strong analytical and Excel skills, including v-lookups and pivot tables

Good Email writing Skills