Nice CXOne Developer
Tata Consultancy Services (TCS)
Description
· Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
· Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
· Experience with REST APIs, web services, and data exchange formats (JSON, XML).
· Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
· Translate Cisco call flows and routing scripts into NICE CXone equivalents.
· Develop automation scripts for provisioning and configuration.
· Prepare technical documentation, migration guides, and code repositories.
<td valign="top" style="width: 5.75in; border-width: medium 1pt 1pt; border-style:About Tata Consultancy Services (TCS)
TCS is a global IT services, consulting, and business solutions organization that partners with leading businesses worldwide. It provides technology and engineering services driven by innovation and digital transformation.