Disputes Analyst

• Investigate and adjudicate fraud-related claims including CNP fraud, card-present fraud, account takeover, and unauthorized transactions

• Manage non-fraud dispute types including duplicate transactions, goods/services not received, incorrect amounts, credit not processed, and merchant errors

• Ensure provisional credit decisions are accurate, timely, and policy-compliant

• Identify emerging fraud patterns and escalate trends to fraud prevention stakeholders

• Process chargebacks, representments, and pre-arbitration cases within scheme timeframes

• Solid knowledge of Visa, Mastercard, chargeback rules and reason codes across both fraud and non-fraud categories

• Demonstrated experience managing or mentoring a team in a banking operations environment

• Strong analytical and investigative skills with attention to detail

• Excellent written and verbal communication for case documentation, customer correspondence, and stakeholder reporting