T
Service Desk
Tata Consultancy Services
Ahmedabad
Full-Time
0-3 Years experience
Description
Role: Service Desk
Exp: 3-8 yrs
Location: Ahmedabad
Must have skills:
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Incident & Request Management (L1 /
L1.5)
Strong understanding of the incident and service request lifecycle, including
first‑level troubleshooting, resolution, and structured escalation to L2/L3
teams.
Good to have:
- Familiarity with ITIL best practices; ITIL Foundation certification is an added advantage.
About Tata Consultancy Services
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