Quality System Technician - Level III

Responsibilities

Key roles and responsibilities:

• Lead all Teardowns analysis for the failed parts coming to the plants with logical conclusions to define the problem with clear facts.
• Ensures all metrics management and reporting as per set frequency.
• Need to represent Product quality in multiple forums and presenting the overall improvements, updates, with leadership exposure.
• Strong teamwork with Customer quality, Engineering, SCM, SQIE functions
• Ensure timely analysis for RPH, CPE, PIR study with clear understanding of failure mechanism and failure bucketing.
• Weekly PIR study and bucketing on current issues which are being worked under PQC
• Failed parts, engine teardown analysis, reports preparation, FPA database management.
• Drive critical AIS issues with CFT for faster step 3 and step6 solution
• Applies basic knowledge of statistical tools and warranty databases to analyse existing component or system reliability, report the reliability per the customer's reporting requirements, and provide interpretation of the results.
• Applies basic knowledge to assigned tasks to provide reliability comparisons and assessments across the Cummins product range and identify and report adverse or favorable trends in current product issues.
• Works with current product problem solving teams as well as finance and marketing functions.
• Flexibility to travel at customer locations and field visits whenever required on planned or urgent basis.
• Plan, perform and lead (if that applies) different QMS audits (QMS, Mfg process audits, product) per ISO 9001 and IATF 16949 and issue OFIs and Non-Conformances as needed.

Qualifications

Required Skills & Competencies

• Strong hands skills on MS Excel with an expert level capability
• Strong Hands-on experience and good understanding of engine and engine components to ensure required troubleshooting and analysis for faster solutions.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Good communication in English (both written and verbal)
• Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
• Problem Solving - Hands on experience on problem solving approach, RCA, CAPA, 7 step, VPCR processes.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Measurement Science - Analyses measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, "Metrology" e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.
• Quality Process Management - Applies and manages methods (e.g. SPC, Capability studies, Layered Process Audit, inspection, test) to ensure quality of Cummins products, processes, and services. basic Knowledge of ISO and IATF requirements