Senior Manager(L5) - Std- Customer Support Manager (Chennai, IN)

Position Summary with Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

Education

B.E. / B.Tech - Mechanical Engineering / Automobile Engineering

Work Experience

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Leading Change - Recognizing the need for change, initiating and adapting to change

Motivating Self and Others - Inspiring teams and individuals

Functional Competencies

Automobile Engineering

Functional-Strong analytical and Problem solving skills

Interpersonal Skill

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

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