Assistant General Manager - Estate

Strategic

• Monitor Management & Maintenance of the property
• Budget Control and Estimation of  Maintenance charges for the assigned project
• Review of periodical Maintenance charges
• Assist and Co-ordinate with Legal Team and societies/associations for Conveyance of the property

Operational

• Manage the relationship with the general facilities management team and the branded amenities service providers on an operational basis
• In matters related to general facilities management, directly interact and manage the customer requirements for escalated issues
• Monitor Customer/Possession details from Customer Care team
• Monitor Handover possession to Customers
• Monitor Customer Complaints/Queries/Issues on Product and Services and timely resolution of the same
• Budget/Estimate Maintenance charges for the assigned project & Estimate Property Tax
• Liaison with Municipal Corporations/Government Bodies for Property Tax assessment/Land Revenue etc.
• Ensure issuance of Insurance/AMC/Guarantees/Warranty's/Consents/Licenses/Norms etc
• Ensure that the process for takeover of Units and Project (Inspection/Snagging/Rectification etc). is followed as per the standard operating procedures
• Ensure smooth transition from the company controlled site to Society
• Formulate MIS Reports for the Management

Developmental

ISO recommendations & re-certifications