Team Member-SIP

Key Responsibilities Service Improvement & Performance Management

Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends.

Fault Analysis & Troubleshooting

Perform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends.

Incident & Problem Management

Drive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.

Network Optimization

Identify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning.

Coordination & Stakeholder Management

Work with field teams, engineering teams, and vendors (Tejas, Nokia, ECI). Provide updates to stakeholders.

Automation & Reporting

Prepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable.

Required Skills

Strong knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools.

Qualifications

Bachelor's degree in Electronics, Telecommunications, Electrical, or related fields.

Experience

1-2 years in NOC operations or transport network support.

KPIs

Reduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness.

Certifications

ITIL Foundation, CCNA/CCNP (optional).

Company

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.