Logistics Specialist – Customer Experience

Handle all logistics-related customer queries (in-transit delays, RTO, damage, lost shipments, etc.). Coordinate with courier partners (Delhivery, Bluedart, India Post, DHL, Fedex etc.) to get real-time updates and ensure timely resolution. Provide prompt, clear, and professional updates to customers. Proactively flag potential escalations and work cross-functionally with CX and Ops teams to resolve. Maintain logs of cases handled and share insights for improving courier performance.

We're looking for a proactive and detail-oriented individual to join our supply chain team at Teabox. This person will act as the bridge between our logistics partners and our customers, ensuring all delivery-related issues—like delays, RTOs, damages, and misroutes—are resolved swiftly and communicated effectively.