Associate - Service Operations

This role will own day-to-day execution of warranty SLAs and service operations. The person will ensure minimal classroom downtime and act as the bridge between customers, vendors, and internal quality teams. Key Responsibilities: Own warranty ticket SLAs Warranty Process Improvements Track and restock service inventory Coordinate for Warranty service tickets with partnered service vendors network service Track and Monitor Warranty claims from suppliers/ manufacturers Work with the Manufacturing and Quality teams on tracking and monitoring failure patterns to improve the long-term product quality.

Good communication skills, both written (English) and verbal (English & Hindi) Electronics repair and teardown skills Experience in service operations Strong data and cost tracking skills Strong Vendor and customer coordination skills