Customer Support Intern

We are looking for a proactive and customer-focused intern to join our Customer Support team. This role is ideal for someone who enjoys problem-solving, communicating with customers, and learning how support operations work in a fast-paced environment.

Key Responsibilities:

• Assist customers via email, chat, and phone to resolve queries effectively and professionally.
• Log and track customer issues in the CRM system with accuracy.
• Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
• Troubleshoot common product issues and guide users on best practices.
• Update internal knowledge base articles and FAQs.
• Monitor customer feedback and report recurring issues to the leadership team.
• Support daily operational tasks and contribute to process improvement initiatives.

• Strong communication skills (written and verbal).
• Good problem-solving ability and willingness to learn.
• Basic understanding of customer service tools or CRM platforms is a plus.
• Ability to multitask and manage time efficiently.
• Positive attitude, empathy, and customer-first mindset.