Assistant Manager - Operations

The role holder will manage daily activities, including staffing, scheduling, and customer interactions. Coach and train employees and staff. Audit and place orders for equipment, supplies and materials. Monitor, evaluate, and report on budget, costs and income. He/ She will also serve customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. The role will be interacting with the Director, Head of Operations, Training Manager and HR Manager

• Coach and train employees and staff
• Audit and place orders for equipment, supplies and materials
• Monitor, evaluate, and report on budget, costs and income
• Serving customers by planning and implementing call center strategies and operations
• Improving systems and processes
• Managing staff
• Interacting with the Director, Head of Operations, Training Manager and HR Manager