Head Service Delivery

Position Overview:

The Service Delivery Head for Cybersecurity, Networking, Cloud, and Infrastructure is responsible for overseeing the delivery of comprehensive IT services, ensuring high standards of performance, and achieving client satisfaction. This role involves managing a team of IT professionals, collaborating with clients and stakeholders, and continuously improving service processes to support business goals.

Roles & Responsibilities

• Lead and manage the delivery of cybersecurity, networking, cloud, and infrastructure services.
• Lead and mentor a team of cybersecurity/technical professionals, providing guidance, support, and performance management.
• Collaborate with senior management to define objectives and priorities.
• Stay updated on the latest cybersecurity trends, technologies, and threats to proactively identify potential risks and develop effective mitigation strategies.
• Ensure that services meet or exceed established performance metrics and client expectations.
• Develop and implement service delivery strategies, policies, and procedures.
• Liaise with external vendors, partners, and clients to assess their cybersecurity posture and ensure compliance with contractual security requirements.
• Work on Pre-Sales activities along with Sales Teams & OEM's

Cybersecurity Operations:

• Oversee the design, implementation, and maintenance of cybersecurity controls, systems, and processes.
• Manage day-to-day cybersecurity operations, including incident response, vulnerability management, and security monitoring.
• Conduct regular assessments and audits to identify vulnerabilities and ensure compliance with relevant regulations and standards.
• Coordinate with IT and other departments to implement security measures and ensure secure software and system configurations.

Incident Response and Recovery:

• Develop and maintain an effective incident response plan, including procedures for identification, containment, eradication, and recovery.
• Lead the investigation and response to cybersecurity incidents, coordinating with internal teams and external stakeholders as required.
• Conduct post-incident analysis to identify the root cause, evaluate the effectiveness of controls, and recommend improvements to prevent future incidents.

• Lead and manage the delivery of cybersecurity, networking, cloud, and infrastructure services.
• Lead and mentor a team of cybersecurity/technical professionals, providing guidance, support, and performance management.
• Collaborate with senior management to define objectives and priorities.
• Stay updated on the latest cybersecurity trends, technologies, and threats to proactively identify potential risks and develop effective mitigation strategies.