Senior Manager - CRM

This role involves developing and executing a comprehensive CRM strategy, managing the entire customer lifecycle, overseeing CRM system administration, conducting reporting and analytics, fostering stakeholder collaboration, and ensuring compliance with regulations and documentation. The individual will be responsible for segmenting customers, designing communication flows, implementing feedback loops, managing CRM integrations, tracking key performance indicators, and acting as the voice of the customer within the organization.

The eligibility criteria for this role are not explicitly stated in the job description.