Service Advisor

Description:

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

This role is open in both Mumbai and Delhi

Responsibilities:

• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
• Return missed phone calls, email within shortest possible time
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into system. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements:

• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

• Understanding of basic automotive techniques related to repair and servicing of automobiles

• Ability to follow oral and written instructions with attention to detail

• Willingness to learn new and innovative automotive technologies

• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

• Perform detailed daily record keeping and reporting

• Effectively handle multiple priorities, organize workload, and meet deadlines

• Work in a team-based environment and achieve common goals

• Dealer Management System(s), Outlook, and MS Office

• Associate Degree or certificate in Automotive Technology, preferred

• Retail automotive service experience, preferred

• Fluency in English and local languages

• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English