Hospitality Sales & Client Experience Executive

Role Overview

We're looking for a Hospitality Sales & Client Experience Executive based in New Delhi to be the first face of our brand for potential wedding clients. You'll handle inbound enquiries, qualify leads, understand the couple's vision and budget, present destination wedding packages, and coordinate with our planning team to drive conversions—while delivering a polished, premium client experience from the very first interaction.

Key Responsibilities

• Handle inbound leads from Instagram, website, and referrals with speed and professionalism
• Connect with prospects via call/WhatsApp/email, build rapport, and represent the brand with confidence
• Understand the client's wedding vision, guest profile, preferred destinations/venues, timelines, and budget range
• Qualify enquiries to identify serious prospects and ensure the right fit before scheduling meetings
• Present destination wedding packages clearly—scope, inclusions, process, and next steps
• Schedule and manage discovery calls/meetings; maintain strong follow-ups and momentum through the funnel
• Coordinate with internal planning/design teams to align proposals, availability, and feasibility
• Maintain accurate lead notes, status updates, and follow-up timelines (CRM/trackers)
• Handle objections consultatively (not pushy) and guide clients toward confident decisions
• Drive conversions while ensuring a high-touch, premium client experience

Required Skills

• Sales fundamentals: lead qualification, consultative selling, follow-ups, and closing
• Excellent spoken and written communication (phone, WhatsApp, email)
• Strong relationship-building and client handling, especially with premium/HNI audiences
• Professional grooming, presence, and confidence in client conversations
• Ability to understand briefs quickly and translate them into clear package recommendations
• Strong coordination and stakeholder management across internal teams
• High responsiveness, ownership, and attention to detail

Preferred Background

• 2–5 years of experience in luxury hotels/resorts, wedding venues, hospitality sales, or premium client servicing
• Comfortable discussing budgets, value, and deliverables with high-expectation clients
• Experience selling destination wedding packages, venue sales, banquets, or event-related services is a plus

What Success Looks Like in This Role

• Higher lead-to-meeting ratio through strong qualification and confident outreach
• Higher meeting-to-conversion ratio through clear packaging, follow-ups, and consultative selling
• Faster response times across all inbound channels
• Consistently premium client experience—professional, warm, and well-structured from first contact to closure

Work Location & Schedule

• Location: New Delhi, India
• Schedule: Full-time; flexibility may be required based on client calls/meetings and peak wedding seasons

Position Level

• Experience: 2–5 years
• Not a fresher role
• Not a senior corporate role—best suited for someone hands-on, client-facing, and conversion-focused