Business Development & Client Relationship Manager

About us:

Harassment, Discrimination and Bullying are pervasive issues that affect individuals across the World in various settings be it schools, workplaces, homes, public spaces or online platforms. Our aim is to provide 360 degree solutions against Bullying, Harassment & Discrimination and promote Diversity, Equity, Inclusion & Belonging.

POSH at Work is a brand of The Legal Swan and is a leading consultancy dedicated to building respectful, safe, and inclusive workplaces in line with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 – commonly known as the POSH Act. We support over 200 organizations across India with end-to-end compliance services including:

• External Member services for Internal Committees (IC)
• Investigation support and legal advisory in sexual harassment complaints
• Training & sensitization programs for employees, managers, and IC members
• E-learning tools and technology solutions to drive awareness and reporting
• Policy development, compliance audits, and implementation frameworks

Our multidisciplinary team of lawyers, psychologists, trainers, and compliance professionals brings both legal rigour and a trauma-informed approach to our work. Each year, we handle over 100 complaints and conduct 200+ training programs across sectors.

You can read more about us here - https://thelegalswan.com/, https://poshatwork.com/ and https://respekt.in/.

Role Overview

We are looking for a strategic and dynamic Business Development & Client Relationship Manager to expand our reach, strengthen our client partnerships, and help take POSH at Work into its next phase of growth and drive growth and enhance the Company's market presence. This role blends sales acumen with relationship management, requiring someone who understands our core mission and can communicate it effectively to clients and partners. The ideal candidate will have a strong understanding of our services, excellent networking skills, and the ability to identify new business opportunities.

Key Responsibilities

Business Development

• Create and execute strategic business development plans to achieve revenue growth.
• Identify and pursue new business opportunities across corporate, educational, and institutional sectors
• Build and manage a pipeline of prospective clients, including law firms, HR consultancies, and companies seeking compliance support
• Develop and execute outreach strategies, proposals, and pitch presentations
• Track industry trends and identify areas for service expansion (e.g., POCSO, mental health, DEI)
• Gain a comprehensive understanding of our services and unique value proposition.
• Develop innovative strategies to increase our visibility and expand its client base.
• Track, measure, and report business development performance, identifying areas for improvement.

Client Relationship Management

• Act as a key point of contact for existing clients, ensuring high client satisfaction and retention
• Schedule and coordinate service delivery—trainings, investigations, IC memberships—with internal teams
• Manage renewals, feedback, and upselling opportunities with sensitivity and professionalism
• Troubleshoot client issues, ensuring timely resolution and quality service delivery

Collaboration & Reporting

• Coordinate with legal, training, psychology, and tech teams to ensure seamless delivery
• Maintain CRM systems and track client interactions, conversions, and follow-ups
• Provide regular reports and insights to leadership on sales, client feedback, and growth opportunities

Qualifications & Skills

• 3–4 years of proven experience in business development, sales, or client servicing (experience in HR, legal, compliance, or consulting preferred)
• Excellent communication, presentation, and interpersonal skills
• Proactive, self-motivated, and results-oriented mindset.
• Ability to understand compliance-based services and explain them to varied stakeholders
• Self-driven, target-oriented, and comfortable working in a fast-paced environment
• Experience with CRM tools and Google Workspace
• Bachelor's or Master's degree in Business, Marketing, Law, or a related field.
• Strong communication, negotiation, and presentation skills.
• Ability to analyze market trends and formulate data-driven business strategies.
• Experience in preparing business proposals, RFPs, and RFQs.
• Strong networking and relationship-building abilities.

Nice to Have

• Prior exposure to POSH law, workplace compliance, or DEI-related work
• Experience working with senior leadership in client organizations
• Legal or HR background (educational or professional)

Why Join Us?

• Be part of a mission-driven organization that's shaping safe, inclusive workplaces and get the opportunity to contribute to the Company's strategic growth.
• Collaborate with a dynamic team who are experts in law, psychology, and tech.
• Career growth and professional development opportunities
• Work in a flexible, supportive, and impact-oriented environment
• Competitive compensation and performance-based incentives.

If you have a strategic mindset, strong relationship-building skills, and a genuine passion for driving business growth, we invite you to explore this opportunity with us!