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Assistant Manager - Operations
The Phoenix Mills
Pune
Full-Time
0-3 Years experience
Description
| Job Title | Sr. Executive � Operations |
| Department / Division | Operations |
| External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) | * Brands management and operational teams * External vendors * Statutory and regulatory authorities * Customers |
| Minimum Qualification (i.e education, training etc.) | * Graduate/BHM |
| Minimum Experience | * 2-4 years of experience in retail industry and experience of retail operations is essential |
| Special Skills/Attributes (required for performing the job effectively) | * Sound knowledge of retail operations * Sound understanding of branding & promotions * Knowledge of financial management and understanding of tax structure |
| Overall Purpose/Objective Of the job | Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, resolving retailer/ customer complaints, day-to-day mall operations, MIS and other reporting etc. in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall. |
| Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) | * Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis * Monitor the completion of the leasing administration process by the retailer, and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams * Provide security policy to every retailer and monitor adherence to the same * Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers * Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa�ade cleaning Engineering, Security, Finance, Leasing etc.) for swift resolution of issues * Support the Finance & Accounts team in the collection of correct sales data from all retailers on a regular basis * Manage / observe the opening and closing time of the mall for the customers * Events Execution- Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality * Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets * Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre) * Monitor the development of a comprehensive schedule for horticulture to ensure that the maximum garden area is maintained well * Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule * Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels * Supervise the activities of horticulture, pest control and fa�ade cleaning agencies and ensure adherence to schedules * Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc |
About The Phoenix Mills
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