Customer Experience Intern

We are seeking a Customer Success Intern who is passionate about delighting customers instead of "selling to" them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with THW. Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will:

• Act as a bridge between THW and our customers, ensuring their queries, feedback, and concerns are resolved with empathy.
• Guide new customers in understanding our products, values, and unique benefits.
• Ensure repeat orders and loyalty by delivering a consistent 10x customer experience.

Key Responsibilities:

• Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)
• Monitor customer satisfaction and proactively address issues to avoid churn.
• Build customer relationships by listening, understanding, and guiding them.
• Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate).

Requirements

• Strong communication skills in English, Hindi, and/or Marathi.
• Empathy-driven mindset with genuine care for customer well-being.
• Ability to multitask, remain calm under pressure, and resolve problems with patience.
• Candidates residing in or near Viman Nagar, Pune, are preferred for better coordination.

Benefits

• Deep understanding of the organic & clean-label ecosystem
• Certificate, Letter of Recommendation, and a possible full-time offer
• Be a part of a mission-led brand making an impact on health and sustainability

To apply, send your resume to talent@thwindia.com, or visit our site www.thwindia.com