Member Success Manager

Join Tide, a rapidly growing fintech company that is transforming the small business banking market. As a Member Success Manager, you will lead the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets. You will own and continuously improve the end-to-end sales process, monitor performance metrics, conduct call monitoring and quality reviews, and collaborate with cross-functional teams.

• Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs.
• Own and continuously improve the end-to-end sales process — scripts, objection handling, lead routing, follow-up cadence and CRM workflows — to lift conversion and reduce time-to-close.
• Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement.

• Seniority: Senior Level
• Languages: English