Boutique Operation Specialist

Job Requirements

1. Store Operations Support

• Ensure smooth day-to-day store functioning
• Coordinate between sales team, billing, and backend processes
• Monitor store readiness (opening/closing checklists)

2. Inventory & Stock Management

• Track inward/outward stock movements
• Ensure proper tagging, display, and stock visibility
• Support stock audits and discrepancy resolution

3. Billing & Documentation

• Assist billing accuracy and transaction compliance
• Maintain records (sales, transfers, repairs, approvals)
• Ensure adherence to SOP and audit requirements

4. Customer Service Support

• Coordinate for customer deliveries, repairs, and order tracking
• Support the sales team in ensuring seamless customer experience
• Handle backend follow-ups for delayed orders/issues

5. Coordination with Departments

• Liaise with:
• Warehouse / logistics
• CRM / telecalling team
• Finance / accounts
• Ensure timely resolution of operational gaps

6. Compliance & Audit Support

• Maintain documentation for audits (internal/external)
• Ensure process compliance (POSH display, labour norms, etc.)
• Support store-level inspections and reporting

7. Reporting & MIS

• Prepare daily/weekly reports (sales support, stock, pending tasks)
• Track KPIs like order delays, stock ageing, etc

Work Experience

. Operational Skills

• Billing / POS handling
• Inventory coordination and stock checks
• Support in store audits and compliance

Process & Compliance Awareness

• Understanding SOPs (store operations, documentation)
• Adhering to audit, billing, and stock protocols
• Basic compliance (billing accuracy, customer documentation)