Regional Service Centre Incharge (Jewellery)

Job Requirements

Reporting to Manager – Customer Service (Jewellery)

1. Scope of the role

 Drive Customer service deliverables across the

jewelry network of (city) territory / region and

expanding service access in line with all

boutique's (product sales coverage)

2.Job Profile  Servicing of after sales products – ensuring

repair / modification quality, on time service,

lead time reduction, cost reduction

 Responsible for regional stores service TAT,

Quality, Revenue and initiatives

 Ensure Vendor lead time, Payment and on time

material reconciliation

 Co-ordination with internal supply departments

such as commercial systems, technical services

in day-to- day execution and improvement areas

 Analyzing & providing feedback to mfg on

factory defects for preventive action

 Managing day-to-day RSC operations and

inventory management

 Implementation of lean principles in service

cells



3.Key Deliverables

 On time customer service and quality of product

/ qty serviced

 Service access in line with all boutiques

(product sales coverage)

 SLA alignment

4. Right Person  Any Graduate /Diploma with 3-5 years

experience in jewellery industry, preferably in

Studded Jewellery manufacturing / Inspection

areas. Certification / experience in gemology

will be added advantage

 System knowledge and presentation skills

 Passion for Customer service

 Good communication skill with proficiency in

Hindi , English & Regional language