Team Lead Everdays

Job Requirements

Job Title: Team Lead – Everdays

Job Summary

The Team Lead is responsible for managing and guiding a team to achieve business objectives, drive sales performance, ensure excellent customer service, and maintain smooth day-to-day operations. The role involves coaching team members, monitoring performance, and fostering a productive work environment.

Key Responsibilities

• Lead, motivate, and supervise the team to achieve assigned targets.
• Monitor individual and team performance and provide regular feedback.
• Ensure high levels of customer satisfaction and service excellence.
• Allocate tasks and manage daily operational activities.
• Conduct team briefings and training sessions to enhance productivity.
• Track KPIs, prepare reports, and share performance updates with management.
• Resolve customer escalations and operational issues effectively.
• Ensure compliance with company policies, processes, and quality standards.
• Support recruitment, onboarding, and development of team members.

Eligibility Criteria

• Graduate in any discipline.
• 2–5 years of experience in team handling, sales, customer service, or operations.
• Prior experience in retail, customer service, or field operations preferred.

Skills Required

• Team Management & Leadership
• Communication & Interpersonal Skills
• Problem-Solving & Decision-Making
• Customer Relationship Management
• Performance Management
• MS Office & Reporting

Preferred Candidate Profile

• Strong leadership and people management skills.
• Target-oriented with a proactive approach.
• Ability to work in a fast-paced environment.
• Excellent communication and stakeholder management skills.