Digital Product Manager - Service Management Tool

Product Strategy & Ownership Own the full end‑to‑end product lifecycle of the Service Management Tool, from vision and roadmap definition through delivery, adoption, and continuous improvement. Define and maintain a clear product vision aligned with TMF Group's commercial transformation and global standardisation objectives. Prioritise features, enhancements, and technical improvements based on business value, user needs, and governance requirements. Service Catalogue & Scope Management Ensure SMT remains the single source of truth for:Global Service Catalogue Global Scope of Services Country‑specific variations and regulatory deviations Enable structured workflows for global, regional, and country‑level review and approval of service scope changes. Ensure transparency, auditability, and traceability of service scope updates across geographies and service lines. Commercial & Stakeholder Enablement Partner with Commercial Execution, Bid Management, and Solution Architecture teams to ensure SMT outputs effectively support contracting activities, including MSAs, SOWs, and GSOWs. Ensure service scope data is accurate, structured, and reusable for commercial and legal documentation. Act as a trusted bridge between global business stakeholders and technology teams. Data, Analytics & Governance Define, track, and report platform KPIs covering adoption, data quality, governance compliance, and usage. Drive continuous improvement in data accuracy, completeness, and ownership across countries and practices. Enable leadership visibility into scope consistency, deviations, and governance effectiveness. Delivery & Continuous Improvement Work closely with Engineering and Platform teams using Agile delivery practices. Oversee UAT, release management, change communication, and rollout planning. Continuously gather feedback from country and global users to improve usability, adoption, and business impact.