Customer Support Specialist
Tohands
Description
Job Overview:
We are looking for a Customer Support Specialist who can handle customer queries efficiently, ensure quick resolution, and provide a seamless customer experience.
Key Responsibilities:
Customer Onboarding
Handle customer queries via calls, chats, and emails
Resolve issues in a timely and professional manner
Maintain records of customer interactions
Coordinate with internal teams for issue resolution
Ensure high customer satisfaction and retention
Requirements:
1–3 years of experience in customer support or similar role
Good communication skills (English + Hindi preferred)
Basic understanding of CRM tools is a plus
Ability to work in a fast-paced/startup environment
Strong problem-solving and interpersonal skills
Preferred:
Experience in handling high-volume customer queries
Exposure to tech/product-based companies
Eligibility Criteria
- Experience: 1+ year
- Seniority: Entry Level
- Languages: English, Hindi
About Tohands
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