Domestic Tour Manager

Role Summary: To manage assigned domestic tour leads efficiently, convert inquiries into bookings, and ensure high customer satisfaction through accurate information, coordination, and timely follow-ups.

Key Responsibilities

• Handle inbound and outbound domestic tour inquiries (B2C).
• Convert qualified leads into confirmed bookings.
• Coordinate with internal teams (operations, ticketing, hotels) to deliver seamless tour experiences.
• Maintain accurate customer data and updates in CRM/MIS systems.
• Collect customer feedback post-trip and encourage reviews/testimonials.
• Achieve individual sales and conversion targets.
• Follow standard operating procedures and service quality guidelines.

Qualification

• Graduate in Travel & Tourism, Hospitality, Business Administration, or any related discipline
• Diploma/Certification in Travel & Tourism is an added advantage
• 0–2 years of experience in domestic travel sales or operations
• Freshers with relevant travel/tourism education may be considered

Core Competencies

Customer orientation | Communication & persuasion skills | Basic sales acumen | Attention to detail | Time management | System & CRM proficiency