Senior Customer Success Associate (B.tech)

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

Requirements

• 2–5 years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.

• Bachelor's degree in Engineering is mandatory. (B.Tech/BE)

• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.

• Experience leading technical product demos and customer onboarding conversations.

• Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.

• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.

• Experience managing multiple customer implementations in a fast-paced environment.

• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.

• A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

Benefits

• Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
• Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
• Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth.
• Receive competitive, industry-leading remuneration commensurate with experience and contributions.
• Benefit from comprehensive medical insurance coverage and employee-centric benefits.
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
• Experience a five-day workweek culture supported by a collaborative and development-focused team.
• Continuous learning opportunities with clear avenues for career growth and development.