Business Development

Translate By Humans is in search of a highly organized, quick-learning, and committed Client

Service Expert with exceptional work ethics to attend to customer needs and ensure

seamless cooperation.

Requirements

∙Understanding the type of inquiry, responding to them on time, and service oriented

manner. (Inbound Sales)

∙Establish, maintain, and leverage client relationships time to time.

∙Oversee projects from client acquisition to coordination with the operations team

and delivery of the final project to clients.

∙Be the point of contact between the client and internal teams, and responsible for

accurately conveying the client's requirement to the internal teams.

∙Ensure ongoing support for customer satisfaction and retention.

∙Effectively manage accounts/client relationships through various activities such as,

Email, Meetings, LinkedIn reach out, and Calls.

∙Be open to learning and utilising the latest technologies, services and tools.

∙Respond to consumer issues that are brought to your notice and promptly address

them.

∙Should be responsible to handle client calls and interpretation events as and when

required.

∙Attending an event, being the main POC between the client and vendors throughout

the event.

∙Once the event is confirmed, create a project task and do the needful.

∙Keeping track of the events and creating reports every month.

∙Maintaining Vendor Database and building relationships with Vendors.

∙Contacting Vendors as and when the event is scheduled and should be able to judge

the right vendors for the event.

∙Getting on Vendor Calls to understand their expectations and match our

requirements.

∙Understanding the event details of the client, arranging Interpreters, and necessary

documents (NDA/Agreement), and attending the specific event.

∙Maintain and strengthen relationships with existing and new vendors through regular

communication, feedback, and further development plans.

∙Customer-oriented personality.

∙Excellent English communication skills, both written and spoken.

∙Strong email writing abilities.

∙Proactive approach with the capability to manage, organise, and prioritise workloads

independently.

∙Comfortable with participating in video meetings, recordings, and demonstrating

excellent presentation and communication skills.

∙Team worker and ready to meet client's expectations as promised (This includes

working on weekends (if needed and urgent).

∙Prepared to work on a target basis once the probationary period is completed.

∙Well - versed with platforms like Google Meet, Zoom, Teams, and Webex.

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Experience: Prior 1 – 2 years of experience in the localisation industry and handling B2B clients.

Shift Timings: 1 pm – 10 pm IST (UK Shift).

Benefits

• ​Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)

• Access to top-tier clients and complex business challenges

• Work with a collaborative team who supports and encourages each other

• Continuous development through our comprehensive learning approach

• Tools, equipment, and guidance you need, to not just succeed but set new heights of success

• We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.

• We encourage and fully support flexible working

• Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.​

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