IT Systems Engineer-End-User Support (INDIA)

Role Overview

We are seeking a hands-on IT Systems Engineer to support end-user computing and IT operations for our India office. This role focuses on delivering reliable day-to-day support, managing devices, and maintaining a secure, efficient environment. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

• Configure and deploy desktops, laptops, and workstations (Windows and macOS)
• Provide first- and second-line support for hardware, software, and access issues
• Configure, manage, support, and troubleshoot Windows 11 and macOS environments
• Manage user accounts, identity, and access controls across systems
• Perform device management, imaging, and endpoint deployment using modern tools
• Troubleshoot login, MFA, VPN, email, and access-related issues
• Support onboarding/offboarding (accounts, permissions, device provisioning)
• Troubleshoot printers and peripheral devices
• Provide basic support for Linux systems
• Use scripting (e.g., PowerShell) for automation and administration
• Provide occasional support for US users during their off-hours (primarily access-related issues)

Networking & Infrastructure

• Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity)
• Support Wi-Fi access points, patching, and cabling
• Assist with firewall access and connectivity issues
• Escalate complex issues as needed

Operational Responsibilities

• Deliver consistent IT support during India business hours
• Monitor and resolve user access and authentication issues
• Manage and update tickets in the IT service management system
• Maintain asset inventory and documentation
• Ensure systems meet patching and security standards
• Collaborate with global IT teams on support and projects