Senior Technical Support Engineer

We are looking for a skilled and proactive Senior Technical Support Engineer to join our team in Bangalore. The ideal candidate will have strong technical troubleshooting capabilities, hands-on API experience, and prior exposure to the travel domain. This role requires complete ownership of customer issues, cross-functional collaboration, and a solution-oriented mindset.

Key Responsibilities Take end-to-end ownership of customer-reported issues and ensure timely resolution. Research, diagnose, troubleshoot, and identify solutions to resolve system and integration issues. Coordinate effectively with internal teams including Product, Technology, Operations, and Sales to drive issue resolution. Follow standard procedures for escalation of unresolved issues to the appropriate internal teams. Provide clear, step-by-step technical guidance to customers (both written and verbal). Maintain proper documentation of issues, root cause analysis, and resolutions.

Minimum 3+ years of experience as a Technical Support Engineer in the Travel domain. Bachelor's degree in B.Tech / BCA / M.Sc (Computer Science) / Information Technology or related field.