Technical Support Specialist – Support & Implementation

TripGain is looking for a proactive and customer-focused Technical Support Specialist to provide end-to-end support and implementation services. The role involves working closely with clients and internal teams to ensure smooth onboarding, issue resolution, and ongoing system support. Key Responsibilities:Provide end-to-end technical support for TripGain products and solutions.Handle implementation and onboarding of clients, ensuring successful setup and usage.Visit client locations as required for implementation, training, and issue resolution.Act as the primary point of contact for client support queries and escalations.Coordinate effectively with internal departments (Product, Tech, Operations, Sales) to resolve issues.Understand client requirements and provide timely, accurate solutions.Ensure high levels of customer satisfaction through ownership and accountability.Document issues, solutions, and processes for future reference.Provide basic training and product demonstrations to clients when needed.

The role requires 2–4 years of experience in technical support and implementation roles. A strong sense of ownership and responsibility toward tasks and clients is expected. Strong communication skills (verbal and written) are required. Ability to coordinate across multiple teams and manage priorities is also necessary. Willingness to travel to client locations as required. Problem-solving mindset with attention to detail is essential.