Cruise Operations Executive

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack's integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Key Responsibilities

Holiday & Cruise Operations

Manage

end-to-end holiday bookings

(domestic & international) including

Cordelia Cruises

Design and curate

customized itineraries

based on customer requirements

Ensure accurate costing, pricing, and timely delivery of proposals

Query Handling & Conversions

Handle inbound/outbound travel queries via calls, emails, and other channels

Drive

high conversion rates

by providing personalized travel solutions

Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)

Stakeholder Coordination

Coordinate with

internal teams

(sales, contracting, ticketing) for smooth execution

Liaise with

external partners/vendors

(DMCs, hotels, cruise partners)

Ensure seamless booking, confirmations, and service delivery

Customer Experience

Ensure a

smooth and delightful customer journey

from inquiry to trip completion

Proactively resolve customer issues and escalations

Maintain high service standards and customer satisfaction scores

Key Requirements

2–6 years of experience in

holiday packages / travel operations / cruise handling

Strong knowledge of

domestic & international destinations

Experience with

Cordelia Cruises or cruise bookings

is a plus

Excellent communication, sales, and negotiation skills

Strong attention to detail and multitasking ability

Customer-first mindset with problem-solving approach

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English