Key Account Manager - Kerala ( Calicut)

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack's integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role Objective

The Key Account Manager is responsible for managing and growing relationships with

B2B travel partners

like travel agents, corporates, and distributors. The goal is to

drive revenue, increase bookings, and ensure partner satisfaction

.

Key Responsibilities

1. Account Management & Relationship Building

Manage a portfolio of key travel agents and corporate clients

Act as the

main point of contact

for assigned partners

Build long-term relationships through regular meetings and follow-ups

Understand partner business and align TripJack solutions accordingly

2. Sales & Revenue Growth

Drive

booking volume and revenue

from existing accounts

Identify

upselling & cross-selling opportunities

(Air, Hotels, Holidays, etc.)

Achieve monthly & quarterly targets

Work on growth plans for high-potential or low-performing accounts

3. Business Development

Onboard new travel agents or corporate clients in the assigned region

Train partners on TripJack platform and products

Promote new deals, offers, and campaigns

Expand market reach within the territory

4. Operational Coordination

Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support)

Handle

booking issues, refunds, cancellations, escalations

Ensure smooth onboarding and activation of partners

Maintain service quality and quick issue resolution

5. Performance Tracking & Reporting

Track partner performance, revenue, and booking trends

Prepare

MIS reports, forecasts, and dashboards

Share market insights and competitor feedback with management

Required Skills

Strong

B2B sales & account management skills

Good knowledge of

air ticketing, hotels, and travel products

Excellent communication & negotiation skills

Analytical mindset (numbers, targets, reports)

Problem-solving and escalation handling

Comfortable with field sales and targets

Eligibility

2–6 years experience in

B2B travel sales / account management

Experience with travel agencies / OTAs / travel tech preferred

Knowledge of

GDS (Amadeus, Galileo, Sabre)

is an advantage

Willingness to travel locally for partner meetings

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English