Travel Consultant / Sr. Travel Consultant - API Team

TripJack:

A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack's integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Role: Travel Consultant

Location: Lower Parel, Mumbai

Experience: 2-6 years

Key Responsibilities

Ticketing & Reservations

Handle

domestic & international flight bookings

and reservations using GDS systems such as

Amadeus, Sabre, Galileo

.

Issue, reissue, cancel, and refund tickets

in compliance with airline policies and fare rules.

Manage itinerary changes, seat assignments, special requests, guest preferences, and ancillary services.

Customer Interaction & Support

Respond to customer inquiries about flight schedules, fare details, ticketing policies, and travel documentation with professionalism.

Provide timely resolution of ticketing issues and complaints; follow up to ensure customer satisfaction.

Communicate proactively with travel agents, internal teams, and airline partners to resolve operational challenges.

Required Skills & Qualifications

Bachelors degree

in Travel & Tourism, Hospitality, or related field preferred.

Proficiency in GDS systems

(Amadeus, Sabre, Galileo) and airline reservation platforms.

2-4 years

of experience

in airline ticketing or travel industry roles (for Senior level).

IATA certification is a plus (preferred but not mandatory)

Interested please share resume on

mansi.kalap@tripjack.com

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English