Junior IT Support Analyst

Company Description

Raksha IT delivers high-quality and intelligent IT solutions tailored to meet diverse business needs. We specialize in minimizing downtime and ensuring seamless business operations by addressing a wide range of IT requirements. Our expert team manages projects of various sizes spanning cloud computing, data analytics, mobility, security, and IT lifecycle management. Focused on team leadership, customer advocacy, and process excellence, we align technology strategies with business goals to achieve desired outcomes effectively.

Role Description

This is a full-time, on-site role based in Gurugram for a Junior IT Support Analyst. The role involves providing technical support, resolving IT issues, troubleshooting, monitoring systems, and assisting end-users. The Junior IT Support Analyst will ensure that IT infrastructure and systems run smoothly while maintaining effective communication and documentation.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address IT-related issues efficiently
• Strong Analytical Skills and ability to identify and resolve technical problems
• Knowledge of Information Technology systems and infrastructure
• Excellent Communication skills for effective interaction with technical and non-technical stakeholders
• Ability to work both independently and as part of a team
• A diploma or degree in IT, Computer Science, or a related field is preferred
• Previous experience in an IT support role is an advantage