Customer Success Executive (Mentoring Programs)

We're looking for a dynamic Customer Success Executive to manage and deliver impactful career development and alumni-led programs for Vaave's partner institutes. This role involves end-to-end ownership of program execution and customer relationships, working closely with institutes, alumni leaders, and participants to drive strong engagement, satisfaction, and long-term value.

Objectives of the Role ● Act as the primary point of contact for all guidance and career-related initiatives across partnered institutes ● Understand institute requirements and align them to the most relevant formats, such as 1:1 guidance or webinars ● Coordinate with alumni leaders and institute stakeholders to enable successful program delivery ● Track outcomes, engagement levels, and success metrics across programs ● Ensure consistent value realization to support long-term partnerships and renewals

Your Tasks ● Own end-to-end execution of guidance programs, including planning, scheduling, onboarding, communication, tracking. ● Coordinate with alumni leaders and institute stakeholders to design and deliver webinars aligned with institutional needs. ● Conduct regular check-ins with institutes to review progress, engagement, outcomes, and address concerns proactively. ● Monitor participation, feedback, and program effectiveness, while driving higher adoption ● Maintain execution trackers, documentation, and consolidated insights to continuously improve program delivery

1+ years of experience in Customer Success, Program Management, Account Management & exposure to managing initiatives