HR Service Agent

Your position and team The Global HR Organization of Vanderlande is organized in4main areas: Business HR,Reward & Mobility, Talent Acquisition& LearningandRegional HR & Services.

TheRegional HR & Servicesorganization delivers specificexpertiselike HR AdviceandHealth&Wellbeinglocally close to our business stakeholders.In addition,this departmentalso holdsthe Global HR Service Desk and the Global HR Specialiststeam, who play an active global role inmaintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part ofthe Global HR Service Deskwithin Vanderlande, reporting into the HR Service Desk LeadEMEA/LATAM,locatedat Vanderlande headquarters, Veghel.

The team includes16HR Service Agents, divided over The Netherlands,United Kingdom, Germany,Spainand Middle East.

As HR Service Agent you are the first point of contact for employees based inKSA,Bahrain, Egypt,UAEand Oman. You resolve first line HR queries and questions related toe.g.HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

Driving a seamless and coherent employee experience, while safeguarding required efficiency

Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and whenrequired

Documenting inquiries through ticketing and case management solution

Meets defined SLA metrics for providingaccurate,consistentandtimelyservices

Performback-office process execution

Accountable for completing relevant research to support query resolution

Responsible for executing processes in line with policies and standard operating procedures

Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation tofacilitateself-support

Leverage data insights to continuouslymonitoreffectiveness of service delivery and to elevate the employee experience

Supports ad hoc projects and activities related to HR People Services

Continuous Improvement

Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events

Responsible foridentifyingservice issues, proactively proposingimprovementsand leading or supporting the implementation of changes

Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

Role Qualification and Skills

Good understanding oflocalHR policies and procedures desired

At least 1 years' experience in HRfirst line support

Data driven

Strong written and verbal communication skills

Intermediate knowledge of MS Outlook,Exceland Word(MS365tooling)

Workday (HR system) experienceisa plus

Proficiencyin English language isa must

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal,internationaland professional working environment with a lot of scope for personal development.

By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Good understanding oflocalHR policies and procedures desired

At least 1 years' experience in HRfirst line support

Data driven

Strong written and verbal communication skills

Intermediate knowledge of MS Outlook,Exceland Word(MS365tooling)

Workday (HR system) experienceisa plus

Proficiencyin English language isa must