Deputy Manager - IT SAP

SAP SD Configuration & Support

• Support SAP SD process configurations and rollouts.
• Assist in implementation and enhancement activities.
• Provide ongoing application support for SD processes.
• Support change requests and system improvements.

Sales Process Management

• Support end-to-end sales processes within SAP SD.
• Assist in managing sales order processing activities.
• Support returns, export, consignment, and other SD processes.
• Ensure adherence to defined business processes and controls.

Pricing & Billing Support

• Support configuration and maintenance of pricing procedures.
• Assist in troubleshooting pricing-related issues.
• Support delivery processing and billing lifecycles.
• Validate pricing, billing, and order-related transactions.

Integration Management

• Support integration between SD and MM modules.
• Assist in SD-FI integration activities.
• Coordinate with cross-functional teams to resolve integration issues.
• Support testing of integrated business scenarios.

Testing & Implementation Support

• Assist in system testing, UAT, and rollout activities.
• Prepare and maintain test scenarios and test scripts.
• Support defect tracking and issue resolution during implementation.
• Ensure successful deployment of process enhancements.

User Support & Issue Resolution

• Resolve routine user queries and transactional issues.
• Guide users in executing SAP SD processes effectively.
• Monitor support tickets and ensure timely closure.
• Escalate complex issues to senior consultants when required.

Documentation & Knowledge Management

• Prepare and maintain process documentation.
• Develop user guides and training materials.
• Document configuration changes and support activities.
• Ensure process documentation remains updated.

Stakeholder Collaboration

• Work closely with business users and cross-functional teams.
• Participate in requirement gathering and process discussions.
• Support training and knowledge-sharing initiatives.
• Contribute to continuous process improvement efforts.